Any successful organization needs an effective workforce. For this Workforce Management Systems need to be optimized. In the workforce management system, the role of mobile app development is very big because it provides end-to-end field service processes and helps business person to generate real-time access to the status of your business – every minute of every day.
Talking in particular about the healthcare management systems, it completely rely on the workforce, because all the various services need to be delivered via the workforce. Providing the best of the best services is the topmost priority for any healthcare organization. The better the quality of the work delivered by the healthcare organization workforce, the better is the services, thereby its accounts to the good reputation of the organization. So, in this article, let us discuss the role of Workforce Management Systems in the healthcare industry.
Meaning of Workforce Management
Talking in specific about the workforce management, WFM, it refers to that management system which takes the responsibility of staff and their schedules in order to ensure the smooth running of the organization services. In the big healthcare industry, say hospital delivering the best services require a strong WFM at its back. WFM takes care of managing the staff and organizing a perfect schedule for them and also looking into the perfect delivery of the services. WFM, plays a vital role in handling payrolls, filling vacancies, tracking the activities of the workforce, apart from working as an HR tool. In a single work, WFM is the one which takes cares about the service delivery in organizations ensuring the overall productivity.
Need of WFM System
Needs are changing day by day. So, there is a definite need for change in the working patterns. In the earlier days, the working schedule follows 9-5 shifts. But, this is not sufficient, in these days, the services should be delivered 24/7. In such a scenario, WFM takes care of the shift systems of the staff and the various services which they supposed to deliver. This is very much essential, especially in hospitals because a small mistake may lead to deadly effect.
For instance, consider a big hospital, in such a firm, the staff should be too high nor too short. A high number of staff and a low number of staff, need to be balanced by WFM. WFM decides the number of working shifts depending upon the requirement. Also, this kind of management will help in managing the staff, time, efforts and money effectively. The incorporation of WFM into the organization is purely depended on the interest of the organization management, it is highly recommendable.
Easing the Administrative Work using WFM
WFM carries out various activities in the organization like help in plans future based on the past records, scheduling the working works, managing overtime, payrolls, HR role, filling vacancies, reducing the pressure on the staff, and out of all these various functions, the best thing about WFM is that it helps in automation of human resources. Now, let us look into the role of WFM in various areas
Finance and Operation
Allocation of the budget is one of the most important things which one has to take care of. Using WFM, one can have a proper allocation of budget to the staff depending on the number of working they are working and the role they are playing in the organization. WFM, also takes the help of the old records for making the strategies. It also tracks the performance of the staff and helps the authorities in managing the budget easily.
WFM, maintains the entire record of working hours, payment policies and terms so that it would become easy to calculate the payroll. The payrolls calculation is complex and may include some or the other errors, but the good thing about WFM, is that the errors made are negligible.
As already mentioned above, WFM is good at performing HR role. It is one of the most important roles played by WFM, and it also serves for better management of cost calculations, policy management and like such. WFM, is not just involved in hiring the staff, but also it helps in having better management of the workforce of the hospital. It may also use online tools to track the performances and keep updated to the management authorities. It also sees to it that the execution of the labor is carried as per law.
This system helps both the management and the staff in carrying the work as per the laws and easy execution of the policies.
Modern technology is helping in carrying out various tasks easily. One such example can be cited at using online WFM system to track the working hours at all the time. This helps in knowing whether the staff is coming on time or not, if there are coming on time, are there executing the work or not, everything can be calculated using WFM. If the work is not getting executed as certain, then the managers will be notified to take respective action. This will serve very useful, especially at the time of emergency.
More than the doctors, nurses play a very vital role in hospitals and hence need to be managed efficiently. WFM system helps authorities and CNO in taking care of planning and scheduling and deciding the nurse working hours. As per the working policies, the number of nurses, their working hours and like such is decided.
WFM also helps in delivering some basic guidelines using user interference and design. With the help of the automation, it is made possible that the data is shared among various departments in a very easy and standard fashion.
Progress of WFM
With the introduction of automated WFM incorporation, the functionality of the various healthcare industries is becoming better. As per the statistics, it is estimated that the growth of global healthcare workforce management will reach 13.8% CAGR during the period between 2014 to 2019. It is estimated to be worth $1,453.8 million by 2019.
Despite the above data, a survey was conducted on around 150 respondents from various healthcare industries, and the outcome was that 36% reported that semi-automated system required manual updating of the data and 30% have reported that they were using completely automated system but they were not integrated to user daily, remaining outcomes were minor.
This data suggests that not just incorporation of effective WFM is sufficient, but it is also important to see to it that it is properly executed. Lack of proper execution may result in faulty results, but when WFM is implemented effectively, no doubt it results in great outcomes.
FuGenX is a CMMi Level 3 company. It is one of the global leading Mobile app development companies in Abu Dhabi, UAE. It is a world’s leading Technology Services provider, specialized in AI, Machine Learning.